QUESTIONNAIRE OF CUSTOMER SATISFACTION
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Customer details:
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| 1 – Customer Service |
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Not satisfied at all |
Not satisfied |
Satisfied |
Very satisfied |
No aplicable NA |
| 1.1 - Timetable telephonic attention |
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1.2 Facility of contacting us
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1.3 Telephonic attention gentleness and efficiency
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1.4 Technical information
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1.5 Languages facility
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1.6 Rapidity and clear Information on changes in the orders
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1.7 Frequency of commercial contacts
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1.8 Frequency of technical contacts
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Evaluation with regard to our competitors in customer Service
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2 - Product Quality / Service
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Not satisfied at all |
Not satisfied |
Satisfied |
Very satisfied |
No aplicable NA |
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2.1 Fulfilment of delivery time
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2.2 Technical attention and rapidity in solving claims
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2.3 Flexibility in changing schedule
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2.4 Reception of goods in appropiate conditions (packaging, labelling, etc.)
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2.5 Fulfilment of specifications
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Evaluation with regard to our competitors in Quality of product and service
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3 - Quality of complementary services
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Not satisfied at all |
Not satisfied |
Satisfied |
Very satisfied |
No aplicable NA |
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3.1 Professional level of sales staff
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| 3.2 Professional level of technicians |
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| 3.3 Reception of technical documentation requested |
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| 3.4 Reception of administrative documentation requested |
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| 3.5 Attention paid in solving problems |
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| 3.6 Collaboration in new projects and developments |
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| Evaluation with regard to our competitors in complementary services |
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Total evaluation of our Enterprise from 1 to 4:
(-) evaluation (+):
1
2
3
4
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General aspects of products and services
Strong points:
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Aspects you suggest to improve:
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Suggestions:
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